As a small business, appointment consistency, accuracy and timeliness is very important to our clients, our barbers and our brand. We understand that sometimes unexpected events and delays come up in life leaving you no choice but to make a scheduling adjustment. If you need to reschedule or cancel an appointment we ask you do so at least 24 hours in advance.
Any cancellation or reschedule made less than 24 hours before your appointment will result in a cancellation fee. This fee will equal 100% of the cost of the booked service/s and will be charged directly to the client at the close of business on the day where the appointment was missed. This fee is in place to cover the cost of the staff member we reserved especially for your service.
If a client contacts their chosen store to reschedule their appointment less than 12 hours before an appointment, their reschedule will incur a rescheduling fee. This fee will equal 30% of the cost of the booked service/s and will be charged directly to the client at the close of business on the day of the originally booked appointment.
If you are more than 7 minutes late for your service, we may no longer be able to accommodate you for your appointment. If this is the case, our same cancellation fee will apply. We will do our best to reschedule any late appointments to another time that suits both us and the client.
NO SHOW FEES:
If you do not show for your scheduled appointment without giving our staff prior notice in accordance to our cancellation policy, you will be charged our cancellation fee.
To uphold our cancellation policy, we ask that you provide us with debit/credit card details at the time of booking in order for us to approve and hold your appointment. These card details WILL NOT be used or charged UNLESS you have breached our cancellation policy. You will be automatically charged if you breach our cancellation policy using this card on file. As long as you abide by our cancellation policy, no charges will be made to your on file card. All card details are stored securely, privately and safely through our Square Appointment program.
The Electric Chair Barbershop understands that rarely there are special exceptions as to why clients are unable to abide by our cancellation policy. The Electric Chair will review our cancellation policy breaches on a case by case basis and if appropriate can wave cancellation fees for special cases. To contest a cancellation fee, simply contact us on firstname.lastname@example.org or contact the store where your appointment was booked.
If you have made an appointment with a specific The Electric Chair Barbershop staff member, occasionally, due to a range of reasons including staff leave, sickness or team changes, your chosen staff member may not be available to service you for your appointment. If this is the case, The Electric Chair Barbershop will contact you as soon as they are made aware of the staff change and will either offer you an alternative appointment with a different staff member (if possible) or will work with you to reschedule your appointment to the next available appointment that suits both you and your chosen staff member. If, due to an unforeseen change in staff availability, you wish to cancel your appointment you WILL NOT breach the cancellation policy and will not be charged a cancellation fee.